Studio & growth · Studio owner
Manage WhatsApp message templates
Save a template draft, submit it to Meta, check approval and enable the right sender version.
Step-by-step guideMarkdown for AI
Find the template
Templates outside the 24-hour chat window need Meta approval. A draft saved in Sisiona is not the same as an approved template ready to send.
- Open Settings → WhatsApp → Templates.
- If the effective sender is Sisiona, choose between View Sisiona templates and Manage studio templates where offered.
- Use Show templates to filter Client updates, Team updates, Marketing or Login & verification.
- Expand the template and inspect its approval status and current message body.
Edit and submit a studio template
Some effective or provider-controlled templates are immutable. A rejected template needs a corrected version and another provider review; repeated Sync status does not approve it. Authentication templates can have stricter editing and submission rules.
- For an editable studio template, update Message body and optional Footer.
- Fill example values for the variables so Meta can review the intended message; those examples are not sent to a client.
- Review Meta template name, language and category, then choose Save.
- Choose Submit to Meta when the connected sender and template type allow it. Later use Sync status or Sync all to fetch the provider state.
- Use Enable or Disable only after confirming that this is the version your automations should use.