Refund & Cancellation Policy

Last updated: June 29, 2026

This Refund & Cancellation Policy applies to subscriptions and add-on purchases made on the Sisiona platform (www.sisiona.com), operated by SISIONA (Sole Proprietorship, UDYAM-MH-26-0687210). Please read it together with our Terms & Conditions.

1. Overview

Sisiona is a digital software (SaaS) service billed in advance. Because access to the software is made available immediately, fees are generally non-refundable once a billing period has begun, except as described in this policy or as required by applicable law. We handle genuine issues fairly.

2. Subscription Cancellation

  • You may cancel your subscription at any time from your account settings or by contacting us at support@sisiona.com.
  • On cancellation, your plan remains active until the end of the current billing period and will not renew.
  • We do not provide pro-rated refunds for the unused portion of a billing period that has already started, except where required by law.

3. Eligibility for Refund

  • Billing error: if you were charged incorrectly (e.g. a duplicate charge or wrong amount), contact us within 7 days of the charge and we will verify and refund the incorrect amount.
  • Service not delivered: if a paid feature or add-on could not be provided due to a fault on our side and we cannot resolve it, you are eligible for a refund of that amount.

4. Non-Refundable Items

  • Amounts for the current billing period already in use.
  • Consumable or used add-ons, such as storage already consumed or messaging credits already used.
  • Charges where the Service has been used in breach of our Terms & Conditions.

5. How to Request a Refund

Email support@sisiona.com from your registered email with: (1) your registered account/studio name and email, (2) the payment or transaction reference, and (3) the reason for your request. We may ask for details to verify the request.

6. Refund Timeline

Approved refunds are processed to your original payment method through our payment gateway. Once approved, refunds are typically initiated within 5–7 business days. The time to reflect in your account depends on your bank or card issuer.

7. Contact Us

For questions about cancellations or refunds, contact support@sisiona.com, or write to: SISIONA, S. No 50/04 50/05, 50/18, Shop No B 01, Rajalaxmi Icon, Narhe Road, Narhe, Pune, Maharashtra, 411041, India.