# Review a booking change requested on WhatsApp

Link a client message to the right job and decide whether it changes any booking data.

Source: https://sisiona.com/docs/whatsapp-change-requests
Audience: Studio owner or permitted office member
App route: https://sisiona.com/whatsapp

## Find the request and its booking

A message is evidence of what the client wrote, not automatic approval to edit the job. Linking a booking records the relationship; it does not change a date, payment or crew assignment.

1. Open the client conversation and expand Requests to review; use Refresh requests if a recent message is not shown yet.
2. Read the quoted message and request kind: date, location, payment claim, cancellation, scope or team update.
3. Choose the correct Booking for this request. Use Find another booking for review if the expected job is not listed, then choose Use this booking.
4. Open booking to compare its current schedule and agreement before deciding.

## Apply only a simple agreed date or location

Applying a simple date change cancels unsent shoot reminders for the old date; payment reminders keep their separate due dates. A date or location change can still require reviewing the client, crew and venue communication.

1. For a simple one-day booking with no separate functions or assigned crew, enter the Agreed new date or Agreed new location after confirming it with the client.
2. Choose Apply agreed change, wait for Booking updated, then open the booking to verify its schedule.
3. For a multi-day, function-based, crew-assigned or closed job, use the booking Schedule editor instead so all affected work is reviewed.

## Handle a payment claim or other request

Mark reviewed records the review without changing payments, cancellation status or team assignments. A brief review note is required. Dismissing a request is separate from cancelling the client’s booking.

1. For a payment claim, choose Verify payment and inspect actual receipts before recording money; the message itself does not mark an invoice paid.
2. For cancellation, scope or team requests, open the source Booking or Team workspace and make the authorized change there.
3. Enter a Review note describing what was checked and choose Mark reviewed. Use Dismiss request when the suggested request should be rejected or is not actionable.