# Add and complete enquiry follow-ups

Keep the next call or message visible without creating another enquiry.

Source: https://sisiona.com/docs/follow-ups
Audience: Owner or permitted office member
App route: https://sisiona.com/leads

## Plan the next contact

A follow-up is for the same conversation. If the client agrees to a job, continue to quotation or booking rather than creating a second lead.

1. Open the enquiry detail and go to Follow-ups.
2. Use Add, enter the due date and the reason or note, then save.
3. After contacting the client, update or complete that follow-up and record the result.

## See due work

A dated follow-up can surface in Home or Tasks when due. If it is absent, check the date, completion state and the current studio timezone before making a duplicate reminder.